Terms & Conditions
Open Charge Account
To establish an open account with our company, please call or write for a credit application to be mailed or faxed to you. We must have a written credit application in our files. This information will be kept in the strictest confidence and only given to another source with you authorization.
We welcome your orders whether by telephone, EDI, fax, mail or in person. Our experience sales staff is qualified to answer your questions. Our fax number is operational 24 hours a day, 7 days a week.
Prices & Quotations
Feel free to contact us by telephone or fax for our current prices. Written price quotations are valid for the time period indicated on each quotation (usually 30 days). Telephone quotations are offered for immediate acceptance unless otherwise stated. Prices do not include applicable taxes, duties or shipping charges.
Your payment for all merchandise and service is due within thirty (30) days of the invoice date unless the invoice states otherwise. If any discount is offered for earlier payment, we will indicate on the invoice.
If you should experience damages or shortages with your shipment, please contact us immediately. If damage is concealed, save all packing materials and request inspection by the shipper. We will see that all issues are handled quickly.
Claims are filed by, and are the responsibility of, the shipper. It is the receiver's responsibility to note any damage or possible damage on the bill of laden before accepting delivery. It is the receiver's responsibility to contact the shipper within 48 hours to report damage. The receiver must hold the package until carrier picks up and/or inspects the damaged product. Failure to do any of the above may invalidate the claim.
Refunds / Exchanges
All refunds and exchanges are at the discretion of F&M MAFCO, Inc. We will facilitate and assign the responsibilities for each party on returns and exchanges. Customers are responsible for any costs incurred by F&M MAFCO, Inc. to fulfill your order (i.e. shipping, labor, etc.). F&M MAFCO, Inc. is responsible to deliver the correct item in a working condition to the customer. If both the customer and F&M MAFCO, Inc. share responsibilities, then the refund / exchange will be apportioned accordingly.
Returns and Cancellations
To cancel an order, you must make personal contact with us before the product has been shipped. If it has already shipped, you would be responsible for the shipping and restocking charge. Authorized returns will be accepted at the discretion of F&M MAFCO, Inc. Customers have 48 hours to notify us after receiving a damaged or non-working item. Undamaged merchandise must have been purchased within the previous 30 days and be returned in a resalable condition. Opened or partially used merchandise will not be accepted for return credit. All returns MUST receive a Return Goods Authorization number from Customer Service (number is valid for 7 days). Boxes without an RGA on the shipping label will not be accepted. Products cannot be accepted if their original boxes are marked, damaged, written upon, or stickers or labels of any type placed upon them. Products must be in original packaging (include a copy of the invoice) and be returned freight pre-paid (insured) to F&M MAFCO, Inc. After inspection and acceptance, credit returns are subject to a restocking fee. All freight expenses incurred are to be paid by the customer. No credit will be issued on freight, handling charges or special fees. Credit for the return of specials, modified items and other items not in our regular stock is allowed at the discretion of our suppliers. We will make every effort to minimize costs; however, you will be responsible for unavoidable cancellation and restocking charges. If you have any questions, please call toll free in the USA 1-800-333-2151, call worldwide 513-367-2151, fax 1-513-367-0363 or email: email@example.com.
We will make every effort to cancel orders when requested. You will be responsible for any costs incurred up to the point where your order can be cancelled. These costs may include shipping, restocking and other fees. Credit for the return of specials, modified items and other items not in our regular stock is allowed at the discretion of our suppliers we will make every effort to minimize costs; however, you will be responsible for unavoidable cancellation and restocking charges.
We inspect all returns. It is your responsibility to return products undamaged, except what's noted or reported to us. We recommend that you insure packages that are returned to us.
After inspection and acceptance, credit returns will be subject to a minimum of a $25.00 restocking fee or a 20% of the product(s) cost, whichever is greater.
Warranties or Disclaimer
Any warranties on the products sold hereby are those made by the manufacturer. Please contact them directly first about a warranty question. The seller hereby disclaims all warranties either expressed or implied, including any implied warranty or merchantability or fitness for a particular purpose, and F&M MAFCO, Inc. neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of said products. All specifications in this catalog were compiled from manufacturers’ representation. Illustrations and descriptions are for your convenience; however, manufacturers reserve the right to change colors, materials, specifications and models, as well as to discontinue items. We deny any warranty, expressed or implied, for the accuracy, currency and/or reliability for the performance of any material or equipment selected in whole or in part using information in this catalog. The value of the defective material is the limit of our liability.